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Have questions or need assistance? Our friendly team is here to help! We’d love to hear from you!
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FAQ's
Our soft play is suitable for ages 0-6 years old, older children are welcome to come to Mirabella’s however will not be able to use the soft play during a session. When booking an exclusive hire party older children are welcome to go in the soft play with younger children and join in the party if you wish.
We welcome all party requests from birthday parties to christenings, baby showers and gender reveals. Mirabella’s can also be hired exclusively for older children too whereby we can offer Lush Parties, Build a Bear, Pamper Parties, Disco, Karaoke, Pottery Painting, Mascot/ Princess visits. If you have a vision we would love to hear it and can work with you to make it happen.
Yes we do, Mirabella’s is fully air conditioned and maintains a comfortable temperature throughout the day whatever the weather outside
Baby changing
We offer baby change facilities in our disabled toilet.
High chairs
We have eight high chairs available within our Café
Bottle warming
We are happy to warm bottles for your little one.
Forgotten something?
Please ask a member of staff if you have forgotten something for your baby as we do keep a selection of items such as spare nappies and baby wipes.
We open at 9:15am until 3:15pm on a Monday, Wednesday & Friday. On a Thursday we are open from 10:45am until 1:45pm and closed on a Tuesday.
Weekends we are open from 9:15am until 4:45pm for soft play sessions however this is subject to if we have exclusive hire party bookings. Our exclusive hire parties run at 10am, 12:30pm and 3pm and can be extended if required. We also host parties outside of our usual hours.
Our team at Mirabella’s will watch to ensure your child/ children play safely however parents and guardians are responsible for the supervision and care of their child/ children whilst visiting Mirabella’s.
We do recommend booking a soft play session before visiting to ensure we have availability especially of a weekend when we may have an exclusive hire party booking. If you are planning a last minute visit please check availability on our website before visiting to ensure there is space.
If you are already in Touchwood, Solihull we do accept walk-ins on the day so you are more than welcome to pop in to see if there is space. We do accept walk-ins outside of session times as long as we have availability in our following session to accommodate this. If we have an exclusive hire party taking place there will be a sign on the door informing all guests of this and therefore entry will not be possible during that time. We do however have tables and chairs outside if you wish to join us for a drink, bite to eat, gelato or sweet treat and we will be happy to welcome you.
Yes of course, we will not give your booking away as you can arrive anytime during your pre-booked soft play session however we will unfortunately not be able to extend your session beyond your booked session time.
In line with our Booking Terms & Conditions, all tickets purchased online are non-refundable, however if you are unable to attend your booking can be transferred providing 48 hours notice is given. Please email contact@mirabellasplaycafe.com to transfer your booking to another play session within 6 weeks of your original booking date.
Yes of course, customers are welcome to visit and enjoy food, drinks & sweet treats without using the soft play. We have seating allocated for this on a first come, first serve basis and also have seating outside customers are welcome to use.
Yes we do, we serve a selection of wine, beer & prosecco amongst other alcoholic drinks. Drinks packages can be pre-booked and we can meet all requests made in advance when booking for an exclusive event.
During the week the closest car park is Touchwood Car Park, we are located just outside the turning circle doors between Zara and Costa on Touchwood gardens. If visiting on a Saturday or Sunday there is a Council House pay and display car park directly opposite Mirabella’s. There are also numerous other car parks in Solihull in close distance such as Mell Square and John Lewis.
Yes there are lots of public transport links to us being located in the centre of Solihull.
Buses
There are lots of good bus connections to Solihull town centre and the stops are less than a 5 minutes walk to Mirabella’s with the buses arriving to the top end of Touchwood Shopping Centre.
Trains
Solihull train station is less than a ten minute walk to Mirabella’s and sign posted to Solihull Town Centre.
Our team are ready to serve you freshly prepared food every day. To take a look at our menu ahead of your visit, please click here.
As all of our food is freshly prepared and made to order we can accommodate all dietary requests. Please speak to a member of the team on the day with any special requests prior to ordering.
As we serve a full menu of freshly prepared food for adults and children, made to order unfortunately we do not allow visitors to bring and consume their own food and drinks.
Yes at Mirabella’s we have outdoor seating if you wish to join us for a bite to eat and refreshments without having a soft play booking.
Yes we do, lots of parents visit and will work whilst their little one plays. Please ask a member of staff for the code.